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Error: A keyword must consist of 3 to 26 alphanumeric characters and underscores - Trend Micro Email Security (TMEMS)

    • Updated:
    • 28 Apr 2021
    • Product/Version:
    • Trend Micro Email Security
    • Platform:
Summary
When a customer needs to run a marketing campaign they need to add a keyword to the exception list otherwise all the users will be unsubscribed because TOC click on the link to remove the subscription:




Sometime this keywords can have special accents and under this circumstances TMEMS returns the following error:

"Invalid keyword. A keyword must consist of 3 to 26 alphanumeric characters and underscores."


Details
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Rating:
Category:
Configure
Solution Id:
000283906
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