Trend Micro Remote Manager (TMRM) will be deprecating HTTP port (80) and HTTPS with TLS 1.0/1.1. All Worry-Free Business Security (WFBS) servers being managed will encounter connection issues to TMRM. This means that WFBS will not be able to report and be managed by TMRM. Please refer to the table below for the schedule of this change.
Region: United States, Latin America Regions, Japan, APEC, Others
| Date and Time (GMT+8) | Los Angeles | Berlin | Tokyo |
|---|---|---|---|
| 2021/04/26 19:00 | Mon 03:00 | Mon 12:00 | Mon 20:00 |
Region: Europe, Middle East, Africa
| Date and Time (GMT+8) | Los Angeles | Berlin | Tokyo |
|---|---|---|---|
| 2021/04/26, 10:00 | Sun 18:00 | Mon 03:00 | Mon 11:00 |
Trend Micro recommends to apply the TMRMagent for WFBS patch to update the program, configuration and installer files. Also, please ensure that the firewall rule allows the connection to the following datacenter URLs via HTTPS port 443.
NABU DC:
- Tmrm-cs-nabu.trendmicro.com
- WFBS-smpi-nabu.trendmicro.com
EMEA DC:
- Tmrm-cs-emea.trendmicro.com
- WFBS-smpi-emea.trendmicro.com
Take note that previous RMagent version below 3.5.1200 uses HTTP port 80 and TLS 1.0/1.1 to connect to TMRM.
If you have any questions or concerns, please contact Technical Support or your assigned Customer Service Manager.
