Summary
Trend Micro Apex One (Mac) Patch 2 Critical Patch has been released and is now available via the Plug-in Manager Framework of Apex One and OfficeScan XG.
Details
What’s New
This release resolves these known issues:
| Issue 1 | High system memory usage may occur when the Virus Scan Engine is scanning a file. |
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| Solution 1 | This hot fix updates the VSAPI module to resolve this issue. |
| Issue 2 | The Security Agent is unable to update the server certificate if the registration status is unsuccessful. |
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| Solution 2 | This hot fix changes the task type from "register-ready task" to "run-away task" to resolve this issue. |
| Issue 3 | The netfilter system extension may cause a memory leak. |
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| Solution 3 | This hot fix updates the iCoreService module to resolve this issue. |
| Issue 4 | The duplicate IIS header "Strict-Transport-Security" may cause issues with IIS. |
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| Solution 4 | This hot fix removes the Apex One (Mac) "Strict-Transport-Security" setting to resolve this issue. |
Deployment
Existing customers of Apex One (Mac) can directly upgrade to Apex One (Mac) Patch 2 Critical Patch via the Plug-In Manager:
- Control the agent upgrade by following this article.
- Create a backup of the server by using the Apex One (Mac) Backup and Restore Tool.
- Log in to the OfficeScan XG or Apex One web console.
- Go to the Plug-ins tab.
- Scroll down to Apex One (Mac) and click Download.
- Wait for the product download to complete and then click Upgrade Now.
Once successful, server version should be 3.5.3720.
- Revert the setting placed in Step 1.
Apex One (Mac) agents should upgrade accordingly to version 3.5.3718 after applying this upgrade.
For support assistance, please contact Trend Micro Technical Support.
