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Trend Micro Apex One™ as a Service January 2021 Reported Issues

    • Updated:
    • 29 Jan 2021
    • Product/Version:
    • Apex One as a Service
    • Platform:
Summary

Trend Micro has received reports about performance and access issues after the January 2021 maintenance.

Details
Public

The following issues were reported:

  • Abnormal server or product console behavior due to insufficient disk space
    • This issue is caused by an unexpected number of logs generated by an internal module.
    • Trend Micro will perform an urgent maintenance on Jan 29, 2021 (08:00 GMT+0) to resolve this issue.
    • Downtime is expected to be around 10 minutes to reboot the Apex One™ as a Service provisions.
    • All endpoints with Apex One and Apex One (Mac) Security Agent installed are still protected during the maintenance period.
    • No modules will be deployed to Security agents.
  • Unable to log in to the product console when performing Single Sign On (SSO) from the Customer Licensing Portal (CLP)
    • Error message: An internal error has occurred. Try accessing the console again.
    • This Issue has been reported to occur only when accessing Apex One as a Service from CLP via SSO. As a workaround, users can perform direct access to the product console to avoid this issue.
    • This issue is still under investigation.

For support assistance, please contact Trend Micro Technical Support.

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Rating:
Category:
Troubleshoot
Solution Id:
000285084
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