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Trend Micro Apex One™ as a Service Monthly Scheduled Maintenance (Mar 2021)

    • Updated:
    • 12 Mar 2021
    • Product/Version:
    • Platform:
Summary

Trend Micro Apex One™ as a Service will perform regular monthly maintenance to apply the latest updates.

Notable Changes in this Maintenance

To provide better customer experience, migration of Apex One as a Service Endpoint Detection and Response (EDR) features to Trend Micro Vision One related apps continues. Please take note of following changes for this release:

  • Web console UI redirection to Trend Micro Vision One on following functions:

    • Response > Historical Investigation
    • Dashboard > Threat Investigation > Quick Investigation widget
    • Dashboard > Threat Investigation > Attack Discovery Detections widget
  • Apex Central API for Historical Investigation will be replaced with Trend Micro Vision One API.

Please refer to this KB article: Endpoint Detection and Response (EDR) enhanced features in Trend Micro Vision One, for more details.

Details
Public

Impact during maintenance period

  • New customers: Unable to prepare their Trend Micro Apex One™ as a Service console during the maintenance period.
  • Existing customers: Unable to change their Trend Micro Apex One™ as a Service policies or settings during the maintenance period.
    • Downtime for each provision is expected to be around 3 hours within the maintenance period.
    • All endpoints with Apex One and Apex One (Mac) Security Agent installed are still protected during the maintenance period.

Maintenance Period

Batch 1 03/24/2021

RegionStart Date/TimeEnd Date/Time
Central US & Canada Central Datacenter2021-03-24 03:00:00 (GMT+0)2021-03-24 16:00:00 (GMT+0)
West Europe & Central India Datacenter2021-03-24 01:00:00 (GMT+0)2021-03-24 11:00:00 (GMT+0)
Southeast Asia Datacenter2021-03-24 06:00:00 (GMT+0)2021-03-24 16:00:00 (GMT+0)
Australia East & Japan Datacenter2021-03-24 09:00:00 (GMT+0)2021-03-24 16:00:00 (GMT+0)

Batch 2 03/31/2021

RegionStart Date/TimeEnd Date/Time
Central US & Canada Central Datacenter2021-03-31 03:00:00 (GMT+0)2021-03-31 16:00:00 (GMT+0)
West Europe & Central India Datacenter2021-03-31 01:00:00 (GMT+0)2021-03-31 11:00:00 (GMT+0)
Southeast Asia Datacenter2021-03-31 06:00:00 (GMT+0)2021-03-31 16:00:00 (GMT+0)
Australia East & Japan Datacenter2021-03-31 09:00:00 (GMT+0)2021-03-31 16:00:00 (GMT+0)

Datacenter regions are based on Apex One as a Service license. Separate mail will also be sent out to customer’s CLP account for their provision’s maintenance period.

Please refer to this article for monthly maintenance schedule and release notes. For support assistance, please contact Trend Micro Technical Support.

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Solution Id:
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