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Smart Scan status of Apex One agents is stuck on "Connecting" status

    • Updated:
    • 29 Apr 2021
    • Product/Version:
    • Platform:
Summary

The Smart Scan status of Apex One agents is stuck on "Connecting" status, but the connectivity to the main server is working normally.

It is also observed that the iSPS for Web Reputation Service is not starting.

Upon checking the diagnostic.log, located in ..\PCCSRV\LWCS, the following error is seen:

[04580] [ERROR] [lwcs_httpserver.cpp (352)] Deinit CompletionPort failed, ret=-49996

This issue can happen if there is a misconfiguration of the proxy in the Local Web Classification Server on the Main Apex One Server.

Details
Public

To fix the issure:

  1. On the Main Apex One Server, go to the ..\PCCSRV\LWCS directory.
  2. Open the proxy.ini file using a text editor.
  3. Under the [Proxy] section, set the values of the entries below:
    UseProxy=0
    ProxyServer=
    ProxyPort=80
    ProxyProtocol=0
    ProxyUsername=
    ProxyPassword=
    RequireAuth=0
  4. Open Command Prompt, and use the following commands to restart the LWCS Service:
    net stop TMLWCSService
    net start TMLWCSService
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
000285931
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