This article shows the steps that you can take when scan actions of the WFBS Agent are unsuccessful.
To resolve the issue, refer to the information below:
Scenario: The detected file may be locked or used by another process.
Solution: Restart the machine to clear the memory. This should release the detected file from the process which may have locked it. Afterwards, run a full scan and verify if the malicious file has been cleaned, deleted, or quarantined.
Scenario: The infected file may be contained in a compressed file (e.g. *.7zip, *Zip, *.RAR, etc.)
Solution: To view the steps, click the product that you are using below:
If the problem persists, do the following:
- Scan the infected computer using Anti-Threat Toolkit
- Generate and export the Virus/Malware logs.
- For WFBS: Collecting virus and malware logs - Worry-Free Business Security
- For WFBS-SVC: Log on to the WFBS-SVC console, go to Logs, and then click the Export button.