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Deep Security Agent (DSA) activation failure due to corrupted Windows Management Instrumentation (WMI) Repository

    • Updated:
    • 31 Mar 2021
    • Product/Version:
    • Deep Security 12.0
    • Deep Security 12.5
    • Deep Security 20.0
    • Platform:
Summary

DSA fails on the 'GetHostInfo' part of activation:

image.png

From the logs, it can be seen that the activation log cycle stops at GetHostInfo. WMI queries are also failing:

[Error/1] | Query 'select __Path,LastBootUpTime from Win32_OperatingSystem' failed for namespace ROOT\CIMV2 (error -2147217392: unknown error 80041010) |
[Error/1] | Query 'select __Path,IdentifyingNumber,UUID from win32_ComputerSystemProduct' failed for namespace ROOT\CIMV2 (error -2147217392: unknown error 80041010) |

This is an OS issue possibly caused by a corrupted WMI Repository causing the agent to fail to query the server last boot-up time and UUID. These information are needed by DSA, especially UUID, for activation during the "GetHostInfo" function of the activation.

To verify that this is an OS issue, run the following commands to query WMI Repository using PowerShell:

Get-WmiObject Win32_ComputerSystemProduct | Select-Object IdentifyingNumber,UUID
Get-WmiObject Win32_OperatingSystem | Select-Object LastBootUpTime

If WMI is working, the expected output should look like the following:

image.png

Details
Public

To resolve this issue, contact the OS administrator or Microsoft Support to fix the WMI Repository.

Once the OS UUID and last boot up time can be queried, uninstall the DSA. Reboot the server then proceed with installation using deployment script.

Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
000286108
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