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MSP Free Trial Campaign for Trend Micro Worry-Free XDR (Detection & Response across Email and Endpoints)

    • Updated:
    • 23 Apr 2021
    • Product/Version:
    • Remote Manager All
    • Worry-Free Business Security Services All
    • Platform:
Summary

Trend Micro will be launching a free trial campaign for Worry-Free XDR (Detection & Response across Email and Endpoints) from the Trend Micro Remote Manager. MSP partners will be able to assess their managed customers who may be at risk and take necessary actions using the detection and response features of Remote Manager.

This campaign enables MSPs to not only have visibility of customers who may be at risk or under attack, but also to easily remediate those risks across their customer base.

This campaign will be launched on the following time period:

  • Region: United States, Latin America Regions, APEC, Others

    Date and Time (UTC+8)Los AngelesBerlinTokyo
    2021/04/26 19:00Mon 04:00Mon 12:00Mon 20:00
  • Region: Europe, Middle East, Africa

    Date and Time (UTC+8)Los AngelesBerlinTokyo
    2021/04/26, 10:00Sun 19:00Mon 03:00Mon 11:00
Details
Public

Frequently Asked Questions (FAQs)

  • MSPs who have at least one Worry-Free Services customer that has not subscribed to Worry-Free EDR add-on license but has at least one Noteworthy event (a suspicious activity chain).
  • Only MSP partner accounts with Administrator role will see the campaign in Remote Manager console. Other roles, i.e., Support Manager, License Manager, will not see the campaign dialogue.
  • End customer will not see the campaign dialogue nor receive the notifications.
  • This campaign does not include Japan, Taiwan, and Vodafone partners.
  • This campaign will not leverage the standard trial license provisioning in Licensing Management Platform.
  • For customer with an existing Worry-Free Services and Cloud App Security license, when a trial is enabled from the Remote Manager, the Detection and Response functions of Worry-Free Services and correlation with Cloud App Security will be enabled:
    • Endpoint sensor integration for all groups except default server group will be enabled (default server group remain disabled).
    • Sample submission policy will be enabled for all groups.
    • The Threat Investigation of Cloud App Security in global policy will be enabled.
  • For customer with Worry-Free Services license, when a trial is enabled from the Remote Manager, the Detection and Response functions of Worry-Free Services will be enabled: 
    • Endpoint sensor integration for all groups except default server group will be enabled (default server group remain disabled).
    • Sample submission policy will be enabled for all groups.
  • Multi-tenant Detection and Response features in Remote Manager will also be enabled for the partner.
  • Partners can only see trial status from Remote Manager console and not from License Management Portal (LMP)
  • Trial period is 90 days (rolling window).
    • Each customer may have different start and end dates which depends on when the partner enables the triald
  • There will be no impact to the monthly usage reports for customers with the trial is enabled
  • MSP administrators can go into Licensing Management Portal and assign full Worry-Free XDR service plan to the customer account at any time, and the trial will become a full license. Just follow the standard process of assigning service plans to the customers.
  • Our backend security team will monitor downstream customer security events and whenever there is a new noteworthy even generated, this customer will be added in the risk summary page.
  • The Worry-Free XDR related features for the customer will be disabled automatically.
    • The endpoint integration and sample submission will be both disabled and hidden from policy settings.
    • If a customer has Cloud App Security, the Threat Investigation of Cloud App Security in global policy will be disabled and hidden from the global policy settings but other features of Cloud App Security will remain the same.
  • Partners can still see the historical data of a customer within the Remote Manager console. In addition, the Detection and Response features in Remote Manager will be disabled if the partner doesn’t have any full version Worry-Free XDR license assigned to the customer or any valid Worry-Free XDR trial customer.
  • There will be no changes to the customer's existing license.
  • No, for this campaign, the trial period is limited to 90 days.

If you have any questions or concerns, please contact Trend Micro Technical Support or your assigned Customer Service Manager.

Premium
Internal
Partner
Rating:
Category:
SPEC
Solution Id:
000286304
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