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ScanMail for Lotus Domino (SMLD) 5.0 unable to download updates

    • Updated:
    • 26 May 2021
    • Product/Version:
    • Platform:
Summary

SMLD 5.0 for AIX may encounter signature check failure issue during the engine/pattern update in some environments. Below is the error message in "$<SMLD binary directory>/program/latest/AU_Data/AU_Log/TmuDump.txt".

Inf 20210427 10:27:25 10223982 1 start check signed info (no file size or digest check here)...

Err 20210427 10:27:25 10223982 1 the related info of the patch file [/home/domino9/opt/trend/SMLD/program/V5.0.0.3454/AU_Data/AU_Temp/10223982_1/AU_Down/pattern/ssaptn.zip] doesn't match the signature file [/home/domino9/opt/trend/SMLD/program/V5.0.0.3454/AU_Data/AU_Temp/10223982_1/AU_Down/pattern/ssaptn.sig]: ActiveUpdate was unable to verify the signature. The signature file is corrupted, or the certificate in the signature file is invalid. Please contact your Trend Micro technical support provider.
Details
Public

If SMLD 5.0 version is lower than 3573, please disable the signature check during updates as a workaround:

  1. Add the "disablesecureupdate=1" parameter to the notes.ini file using this command in the Domino console:

    Set Configuration disablesecureupdate=1

  2. Try updating the engine or the pattern file.

If SMLD 5.0 version is 3573 or higher, please enable the signature check again:

  1. Change the "disablesecureupdate=0" parameter in the notes.ini file using this command in the Domino console:

    Set Configuration disablesecureupdate=0

  2. Try updating the engine or the pattern file.
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Category:
Troubleshoot; Update
Solution Id:
000286419
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