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TMES IP listed on Spamhaus Block list - Trend Micro Email Security

    • Updated:
    • 30 Apr 2021
    • Product/Version:
    • Trend Micro Email Security All
    • Platform:
    • N/A
Summary
You see this Bounce message when Spamhaus block our TMES IP Address. 

Here for example the email couldn't be delivered to the recipient which are using O365 (host xxxxxx.mail.protection.outlook.com) as mail provider. There our IP 18.185.115.1 was blocked by Spamhaus.
 
Not delivered - 04/29/2021 09:44:37 (via TLS 1.2)
  -host xxxxxx.mail.protection.outlook.com[104.47.9.36] said: 550 5.7.1 Service
unavailable, Client host [18.185.115.1] blocked using Spamhaus. To request removal
from this list see https://www.spamhaus.org/query/ip/18.185.115.1 AS(1440)
[VE1EUR03FT034.eop-EUR03.prod.protection.outlook.com] (in reply to RCPT TO command)

Here on this page you can check the current status:
https://check.spamhaus.org/

If the IP is not listed there anymore then please open a case with Trend Micro Support.
Details
Public
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
000286420
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