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Frequently asked questions (FAQs) about the Trend Micro Worry-Free Services Suites Component Change

    • Updated:
    • 4 May 2021
    • Product/Version:
    • Licensing Management Platform All
    • Worry-Free Business Security Services All
    • Platform:
Summary

This article provides information on the changes that involves Trend Micro™ Worry-Free XDR and Worry-Free with Co-Managed XDR product suites.

Know the steps on how partners and customers can get the Email Security Advanced license key and start using the new available features.

Details
Public

Starting May 10, 2021, customers and partners who place an order of Trend Micro™ Worry-Free XDR or Worry-Free with Co-Managed XDR (managed service partner [MSP] only) bundles will automatically receive Trend Micro™ Email Security Advanced, an upgrade from previously included Trend Micro™ Email Security Standard.

Both new and renewal orders are included. This is purely a feature upgrade without price increase.

Email Security Advanced is Trend Micro’s highest level cloud email gateway. We want to make sure our Trend Micro™ Worry-Free XDR and Worry-Free with Co-Managed XDR customers, partners, and MSPs receive our best email gateway protection.

Together with Trend Micro™ Cloud App Security, the two products offer advanced dual layer email security protection.

  • Email continuity allows users to send/receive email during an email service outage
  • Cloud sandbox analysis for unknown file and URLs
  • Password-protected files can be heuristically extracted or opened to detect any malicious payload that may be embedded
  • Writing style analysis for BEC protection
  • Longer log search window (60 vs. 30 days)
  • Larger message size limit (150 vs. 50 MB)
  • Customers and channel partners

    The new Email Security Advanced license key will be automatically included at renewal time. If Email Security Advanced license is needed before renewal, your Trend Micro account team can request one for you.

    We encourage using the new Email Security Advanced license as soon as you receive it! Just follow these simple steps:

    • If you are currently using Trend Micro™ Hosted Email Security, follow these steps and video, to migrate to Email Security Advanced. Hosted Email Security end-of-life date is December 30, 2022. We highly encourage you to migrate as soon as you can to start enjoying the extra protection and flexibility.
    • If you are currently using Email Security Standard, log on to the Customer Licensing Portal website to provide your new Email Security Advanced activation code. Your Trend Micro™ Email Security license will be automatically upgraded. All existing configuration and settings will stay.
  • MSPs

    The Email Security Advanced license key will be automatically included in the Service Plan in your LMP account starting May 10, 2021. You will first need to unlock the service plan (Worry-Free XDR and/or Worry-Free with Co-Managed XDR) then update customers subscription.

    Upon the next renewal, your subscription will be automatically updated with Email Security Advanced included. For example, for monthly subscription customers, they will automatically receive Email Security Advanced license key in service plan at renewal next month.

  1. To unlock the service plan on your Licensing Management Platform, do the following:

    1. Dashboard will show "Action Required!" warning message for the service plan(s) affected.

      warning message

    2. Go to the Service Plan list and select the service plan which you want to unlock.

      select service planto to unlock

    3. Manually select the Data Center for the two newly added product components, then click Approve to confirm the changes. (This will remove EMS-STD and add EMS-ADV, EMS Sandbox).

      select Data Center

      Service Plan is now unlocked successfully.

      select Data Center

  2. The next step includes updating customer's subscription.

    1. After Worry-Free XDR service plan is unlocked, the customer's subscription will be changed from "Locked" status to "Updates available".

      Updates available

    2. Click the Worry-Free XDR (Yearly) service plan link. The Customer License Change panel will popup.

      Click OK to update the customer's subscription.

      Customer License Change

      You will notice that there are two newly added components (Email Security Advanced and Email Security Sandbox as a service).

      two added components

      The Email Security Standard product is moved to the unbundled License tab.

      two added components

We encourage using the new Email Security Advanced license as soon as you receive it! Just follow these simple steps:

  • If your customers are currently using Trend Micro™ Hosted Email Security, follow these steps and video to migrate to Email Security Advanced. Please note on Nov 1st, 2021, Hosted Email Security will be removed from your service plan in LMP. This is part of the Hosted Email Security end of life plan, and applies to Worry-Free XDR and Worry-Free with Co-Managed XDR bundles. We highly encourage you to migrate as soon as you can to start enjoying the extra protection and flexibility.
  • If your customers are currently using Email Security Standard, your Trend Micro™ Email Security license will be automatically upgraded and all the Advanced features can be used right away. All existing configuration and settings will stay.

Both Email Security Advanced and Cloud App Security will be included in Worry Free XDR and Worry-Free with Co-Managed XDR bundles and both products support sandboxing.

Please note there is a quota limit on Email Security Advanced virtual analyzer (cloud sandboxing), while there is no such limit on Cloud App Security.

We encourage customers and partners to activate the cloud sandboxing included in both Email Security Advanced and Cloud App Security to get double layer protection. For more details, refer to the KB article: Virtual Analyzer Quota Definition in Trend Micro Email Security (TMEMS).

You can start the process at a time that is convenient for you. However, we strongly suggest the new Email Security license key to be activated and used as soon as possible, as it provides extra and stronger protection for your email environment at no extra cost to you.

Premium
Internal
Partner
Rating:
Category:
Configure; SPEC
Solution Id:
000286433
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