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Performance/Crash Issues on Microsoft Windows Server when both Trend Micro Worry-Free Business Security Services (WFBS-SVC) and Windows Defender are Running

    • Updated:
    • 13 May 2021
    • Product/Version:
    • Worry-Free Business Security Services 6.7
    • Platform:
Summary

Some users may experience performance and/or crash issues on their Windows Server when Windows Defender is enabled. With the current flow, when the Trend Micro Worry-Free agent reports its status to Windows Security Center (WSC), Windows Defender will be stopped by the operating system. However, on Windows Server operating systems, Windows Security Center (wscsvc) Service is not running by default causing the Trend Micro Worry-Free agent and Windows Defender to co-exist resulting to performance related issues.

For more information regarding Windows Security Center, please refer to this Windows Server forum topic.

Details
Public

Trend Micro recommends users to disable the Windows Defender to server operating systems if issue is being experienced.

For the procedure, refer to How to turn off Windows Defender using Group Policy.

If you have any questions or concerns, please contact Trend Micro Technical Support or your assigned Customer Service Manager.

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Rating:
Category:
Troubleshoot
Solution Id:
000286471
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