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Trend Micro Apex One (Mac) and Worry Free Security Agent for MAC compatibility with macOS Big Sur 11.4

    • Updated:
    • 1 Jul 2021
    • Product/Version:
    • Apex One (Mac)
    • Worry-Free Business Security Advanced 10.0
    • Worry-Free Business Security Standard 10.0
    • Platform:
Summary

Apple released macOS Big Sur 11.4 last May 17, 2021 to further enhance the operating system. Customers currently running or installing the Trend Micro Apex One (Mac) Security Agent and Worry Free Security Agent for MAC who upgrade to this macOS version may encounter the Security Permissions Required status.

Security Permision Required

Click the image to enlarge.

Details
Public

Trend Micro is currently performing investigation on this and will be releasing a fix for both Apex One (Mac) and Worry-Free Security Agent in the June maintenance schedule.

Current workaround is as follows:

  1. Open System Preferences, and go to Security & Privacy.
  2. Click on the Privacy tab.
  3. On the left hand column, click on Full Disk Access.
  4. Tick on iCore Service, Trend Micro Security Agent, and Trend Micro Extension in the list of applications:

    Security and Privacy

    Click the image to enlarge.

  5. The status of the Security Agent should shift to Protection Enabled.
 
To deploy these settings via MDM, refer to Creating and Configuring MDM Profile for Apex One (Mac).
 

For any concerns, please contact Trend Micro Technical Support.

Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
000286586
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