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Deep Security Agent (DSA) creates duplicate entry in console after changing server instance type

    • Updated:
    • 20 May 2021
    • Product/Version:
    • Deep Security 12.0
    • Deep Security 20.0
    • Platform:
Summary

It may be observed that DSA creates duplicate entry in Cloud One web console after changing server instance type. This issue may happen when there is a Sysprep performed on the server after changing the instance type.

Details
Public

To verify, collect agent diagnostic package and check setupapi.dev.log. Look for Sysprep entries such as the following:

>>>  [Sysprep Respecialize - {XXXXXXXX-XXXX-XXXX-XXXXX-XXXXXXXXXXXX}]
>>>  Section start 2021/00/00 00:00:00.000
     set: BIOS Release Date: 10/16/2017
     set: BIOS Vendor: Amazon EC2
     set: BIOS Version: 1.0
     set: System Manufacturer: Amazon EC2
     set: System Product Name: m5.xlarge
<<<  Section end 2021/00/00 00:00:00.000
<<<  [Exit status: SUCCESS]

When the host server BIOS changes because of Sysprep, the agent will also generate a new fingerprint which causes it to create new entry in console. The old entry can be safely deleted.

Another solution is to use AWS cloud connector.

Premium
Internal
Partner
Rating:
Category:
Configure; Troubleshoot
Solution Id:
000286591
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