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Error "Failed to download the agent installation support script" when running deployment script in Cloud One - Workload Security

    • Updated:
    • 20 May 2021
    • Product/Version:
    • Cloud One - Workload Security All
    • Platform:
Summary
When running Deep Security Agent (DSA) deployment script, it returns the error:

"Failed to download the agent installation support script"

Details
Public

The deployment script downloads platform detection script and agent installer package during the process. Take note of the following:

  • Make sure that the server has access to Cloud One URLs especially the following URLs. You can use telnet to test the connection.
    $telnet app.deepsecurity.trendmicro.com 443
    $telnet agents.deepsecurity.trendmicro.com 443
    $telnet relay.deepsecurity.trendmicro.com 443
    $telnet dsmim.deepsecurity.trendmicro.com 443
    
  • Make sure there is available disk space for /tmp directory.

If the issue persist, contact Trend Micro Technical Support.

Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
000286593
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