Trend Micro received reports about “Apex One NT Real-time scan” service crash after applying the May 2021 maintenance update. This has been identified to be caused by having more than 1,000 characters entry on Data Loss Prevention (DLP) Exception list.
To prevent the service crash, Trend Micro will postpone the maintenance update of affected Apex One as a Service instances to June 2, 2021.
Instances that currently does not have more than 1,000 characters DLP exception list will receive the May maintenance update as scheduled.
Users who already received the May maintenance update are advised to avoid adding more than 1,000 characters DLP exception until the fix is rolled out on next regular scheduled maintenance (in June).
For support assistance, please contact Trend Micro Technical Support.