Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Remote Manager (TMRM) systems update for June 2021

    • Updated:
    • 17 Jun 2021
    • Product/Version:
    • Remote Manager All
    • Platform:
Summary

Trend Micro will be performing a scheduled maintenance on Remote Manager (TMRM) during the following time period:

Region: United States, Latin America Regions, Japan, APEC, Others

Date/Time (GMT+8)Los AngelesBerlinTokyo
2021/06/21 19:00Mon 04:00Mon 13:00Mon 20:00

Region: Europe, Middle East, Africa

Date/Time (GMT+8)Los AngelesBerlinTokyo
2021/06/21 10:00Sun 19:00Mon 04:00Mon 11:00

Maintenance Type: Systems Update

Impact on service:

There is no expected service downtime during the maintenance period.

Details
Public

What's New:

FeaturesDescription
Batch policy settings for Trend Micro Web Security approved/blocked URL list
  • Partners can now configure a policy for Trend Micro Web Security (TMWS) approved/blocked URL list and deploy it to multiple customers in one batch deployment.
Events and notifications for Virtual Analyzer and User-Defined Suspicious Objects
  • For managed customers with EDR licenses, TMRM has added visibility of Virtual Analyzer and User-Defined Suspicious Object detections.
  • Partners can configure a threshold for the number of detections within a specified time period that trigger a notification.
  • Partners can also query Virtual Analyzer and User-Defined Suspicious Object logs.
Events for Vulnerability Protection
  • TMRM has added visibility of Vulnerability Protection events.
  • Partners can query Vulnerability Protection logs.

We appreciate your patience as we conduct this scheduled maintenance to enhance our service. We will endeavor to minimize any impact to you during this process.

If you have any questions or concerns, please contact Technical Support or your assigned Customer Service Manager.

Premium
Internal
Partner
Rating:
Category:
Update
Solution Id:
000286770
Feedback
Did this article help you?

Thank you for your feedback!


*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.