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Trend Micro Apex One as a Service DLP module Update Issue

    • Updated:
    • 6 Sep 2021
    • Product/Version:
    • Apex One as a Service
    • Platform:
Summary

Trend Micro has received reports of users encountering an issue when updating Data Loss Prevention (DLP) modules.

This is due to an error when checking the digital signature of the update package.

Details
Public

Impact

This issue only affects provisions that meet all of the following conditions:

  • Enabled Data Loss Prevention (DLP) feature.
  • Security agents build lower than May 2021 update (build 14.0.9461)

Solution

  • All June Batch 1 provisions will be updated on June 23,, 2021 (along with Apex One as a Service June Batch 2).
  • All batch 2 provisions will receive the same fix.

Users may also contact Trend Micro Technical Support if urgent patching needs to be done before maintenance schedule.

Premium
Internal
Partner
Rating:
Category:
Update
Solution Id:
000286778
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