Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Hosted Email Security (HES) Scheduled Maintenance for Database Migration

    • Updated:
    • 21 Jun 2021
    • Product/Version:
    • Hosted Email Security All
    • Platform:
Summary

Trend Micro will be performing scheduled maintenance on Hosted Email Security (HES) for database migration during the following time period:

SiteDateStart TimeEnd TimeTime Zone
US2021/07/03, Saturday09:0020:00UTC+8
EMEA2021/07/04, Sunday09:0020:00UTC+8

Maintenance Type: Systems Upgrade

Details
Public

Customer and Service Impact

  • Mail traffic will be unaffected and should continue as normal.
  • During the migration, the following features will be impacted while the maintenance is on-going:

    • Administrator and End user UI console will not be accessible and maintenance page will be displayed.
    • OpenAPI will not be accessible.
    • Actions from quarantine digest mail will not be able to operate.
    • Remote Manager and Directory Sync Tool synchronization will be delayed.
    • Quarantine digest will be delayed.

We appreciate your patience as we conduct this scheduled maintenance to enhance our service. We will endeavor to minimize any impact to you during this process.

If you have any questions or concerns, please contact Trend Micro Technical Support or your assigned Customer Service Manager.

Premium
Internal
Partner
Rating:
Category:
Upgrade
Solution Id:
000286796
Feedback
Did this article help you?

Thank you for your feedback!


*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.