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Resolving Deep Security Agent Upgrade failed issue via Deep Security Manager with newer version of RPM package

    • Updated:
    • 14 Jul 2021
    • Product/Version:
    • Cloud One - Workload Security
    • Deep Security
    • Platform:
    • Linux
Summary
Deep Security Agent upgrade process is incompatible with the latest version of RPM, and will cause the agent service to stop after the upgrade failure.
Details
Public
The Deep Security Agent will execute the RPM command when performing a software upgrade.
However, it has been identified that with RPM package rpm-4.14.3-13.el8.x86_64 and later, the Deep Security Agent will not be able to process the software upgrade properly. Initiating the upgrade will cause the Deep Security Agent service to be stopped and would result to a Offline status in the manager console. 

Version of the RPM package:
rpm-4.14.3-13.el8.x86_64 and later

Symptoms
The agent will become offline with the status pending at "Upgrading Software (Install Program Sent)
 image.png

The error message will be found under "/var/opt/ds_agent/install.log"
[root@localhost ds_agent]# cat install.log 
Stopping old versions...
error: %prein(ds_agent-12.0.0-1845.el8.x86_64) scriptlet failed, signal 15
error: ds_agent-12.0.0-1845.el8.x86_64: install failed
error: ds_agent-12.0.0-1026.el8.x86_64: erase skipped

Eventually, the agent will be stopped due to the upgrade failed.
 

Workaround
To resolve this issue, please do the upgrade manually via the following steps:
  1. Check if the rpm file has been downloaded under the folder “/var/opt/ds_agent/downloads” already.
  2. If not, then please download and unzip the target Agent package to find the rpm file.
  3. Run “sudo rpm -U <new agent installer rpm>”
  4. Verify the status of the agent from the manager Console.

The Deep Security Agent will become online again on Deep Security Manager console.
 
Premium
Internal
Partner
Rating:
Category:
Upgrade
Solution Id:
000287774
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