Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Trend Micro Apex One Application Control blocks Msvcr100.dll

    • Updated:
    • 26 Aug 2021
    • Product/Version:
    • Apex One
    • Apex One - Application Control
    • Platform:
Summary

A massive block for the DLL file “msvcr100.dll” was reported causing a number of programs and applications to crash.

Module state

Msvcr100.dll is a file included in the Microsoft Visual C++ 2010 Redistributable Package. It is required by many programs to run properly on a Windows computer.

Around 6:00 PM (GMT+8), a number of customers reported that Apex One Application Control blocked the above mentioned DLL file causing Microsoft Office, Adobe and other programs not to execute properly.

Details
Public

Mitigation:

Trend Micro released an urgent pattern to rectify the concern. Ensure that the Certified Safe Software Pattern is updated to version 2.898.00.

Module state

For support assistance, please contact Trend Micro Technical Support.

Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
000288676
Feedback
Did this article help you?

Thank you for your feedback!


*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.