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Trend Micro Apex One™ as a Service Urgent Maintenance - Aug 2021 (2)

    • Updated:
    • 2 Sep 2021
    • Product/Version:
    • Apex One as a Service
    • Platform:
Summary

Trend Micro has received reports on following issues after August 25, Batch 2 maintenance:

  • CMAgent process crash on Apex One server preventing logs from being uploaded to Apex Central.
  • OfficeScan Agents unable to upgrade after migrating to Apex One as a Service.

Trend Micro will perform urgent maintenance on all Apex One as a Service instances to resolve these issues.

Details
Public

Impact during maintenance period

  • Downtime is expected to be around 60 minutes within the maintenance period.
  • All endpoints with Apex One and Apex One (Mac) Security Agent are still protected during the maintenance period.
  • Security Agent reboot: Not required.
  • Security Agent reload: YES.

Maintenance Period

Data CenterStart Date/TimeEnd Date/Time
Central US, Canada Central,
West Europe & Central India
2021-09-02 01:00:00
(GMT+0)
2021-09-02 11:00:00
(GMT+0)
Southeast Asia & Australia East2021-09-02 06:00:00
(GMT+0)
2021-09-02 16:00:00
(GMT+0)
Japan2021-09-02 09:00:00
(GMT+0)
2021-09-02 16:00:00
(GMT+0)

For support assistance, please contact Trend Micro Technical Support.

Premium
Internal
Partner
Rating:
Category:
Troubleshoot; Update
Solution Id:
000288751
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