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Failed to activate Deep Security Agent (DSA) due to invalid prime character in activation command

    • Updated:
    • 2 Sep 2021
    • Product/Version:
    • Deep Security
    • Platform:
Summary

DSA activation can sometimes fail when prime character is used instead of quotation marks.

Prime character:

Module state

Quotation marks:

Module state

This issue can sometimes happen when the activation command is copy-pasted on a Word file that may change the character, usually on Windows machines. Below is a sample command that will fail activation:

/opt/ds_agent/dsa_control -a dsm://agents.deepsecurity.trendmicro.com:443/ "tenantID:XXXX” "token:XXXX”

On the debug logs, we can see the agent unable to properly parse the command:

X-DSA-Userdata-tenantid: XXXX” token:XXXX”

Compared to when properly parsed:

X-DSA-Userdata-tenantid: XXXX
X-DSA-Userdata-token: XXXX

Details
Public

To resolve this, remove the quotation mark on Activation Command or change the characters to quotes.

/opt/ds_agent/dsa_control -a dsm://agents.deepsecurity.trendmicro.com:443/ tenantID:XXXX token:XXXX

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Rating:
Category:
Troubleshoot
Solution Id:
000288763
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