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Trend Micro Apex One as a Service Sept 2021 Scheduled Maintenance Changes

    • Updated:
    • 14 Sep 2021
    • Product/Version:
    • Apex One as a Service
    • Platform:
Summary

Trend Micro Apex One™ as a Service will perform regular monthly maintenance to apply the latest updates.

Sept 13 Update: Trend Micro Apex One™ as a Service September 2021 scheduled maintenance dates will be adjusted to one week later.

This is to fix an issue that would cause DLP to be unable to download forensic data after Aug 2021 maintenance update.

Details
Public

Impact during the maintenance period

  • New customers will be unable to prepare their Trend Micro Apex One™ as a Service console during the maintenance period.
  • Existing customers will be unable to change their Trend Micro Apex One™ as a Service policies or settings during the maintenance period.
    • The downtime for each provision is expected to be around three (3) hours within the maintenance period.
    • All endpoints with Apex One and Apex One (Mac) Security Agent installed are still protected during the maintenance period.

Adjusted Maintenance Period

Batch 1 09/22/2021

RegionStart Date/TimeEnd Date/Time
Central US & Canada Central2021-09-22 03:00:00 (GMT+0)2021-09-22 16:00:00 (GMT+0)
West Europe & Central India2021-09-22 01:00:00 (GMT+0)2021-09-22 11:00:00 (GMT+0)
Southeast Asia2021-09-22 06:00:00 (GMT+0)2021-09-22 16:00:00 (GMT+0)
Australia East & Japan2021-09-22 09:00:00 (GMT+0)2021-09-22 16:00:00 (GMT+0)

Batch 2 09/29/2021

RegionStart Date/TimeEnd Date/Time
Central US & Canada Central2021-09-29 03:00:00 (GMT+0)2021-09-29 16:00:00 (GMT+0)
West Europe & Central India2021-09-29 01:00:00 (GMT+0)2021-09-29 11:00:00 (GMT+0)
Southeast Asia2021-09-29 06:00:00 (GMT+0)2021-09-29 16:00:00 (GMT+0)
Australia East & Japan2021-09-29 09:00:00 (GMT+0)2021-09-29 16:00:00 (GMT+0)

A separate email will be sent out to the customer's CLP account for their provision’s maintenance period. Users may also click their product console's Bell Notice icon for this information.

Please refer to this article for the 2021 monthly maintenance schedule and release notes. For support assistance, please contact Trend Micro Technical Support.

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Solution Id:
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