Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

The Deep Security Agent shows Moved Failed status from Deep Security Manager

    • Updated:
    • 8 Sep 2021
    • Product/Version:
    • Platform:
    • ALL
Summary
Customers who are migrating to Cloud One - Workload Security may encounter this scenario. The Deep Security Agent(DSA) move status on the Deep Security Manager(DSM) web console shows Move Failed (Failed to activate) but when verified in the Cloud One - Workload Security web console, the agent has been successfully moved.  
Details
Public

In rare cases, the Deep Security Agent(DSA) may send a heartbeat to Deep Security Manager(DSM) after it receives the move command. The DSM would then consider that the agent failed to activate in Cloud One - Workload Security and it will set the move status to Move Failed (Failed to activate). The DSM will expect a heartbeat but after the default of two failures it will mark the status of the DSA as offline. However, the DSA is actually moved to the Cloud One - Workload Security and actually has an online status.  This should rarely happen and it's only a UI bug and would not break any agent functionality.

 

Recommendation

  • Deactivate the agent from the Deep Security Manager console to change its status to "Unmanaged".
 Note: This only changes the status on Deep Security Manager and the agent will not be deactivated since the agent is managed in Cloud One - Workload Security.
Premium
Internal
Partner
Rating:
Category:
Migrate
Solution Id:
000288994
Feedback
Did this article help you?

Thank you for your feedback!


*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.