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Trend Micro Apex One™ Critical Patch Build 9629 has been removed from the Download Center

    • Updated:
    • 9 Sep 2021
    • Product/Version:
    • Apex One 2019
    • Platform:
Summary

Trend Micro has received reports about an issue wherein Data Loss Prevention (DLP) fails when downloading forensic data. This issue occurs after applying Apex One™ Critical Patch Build 9629.

Trend Micro has removed the critical patch package from the Download Center pending further investigation.

Details
Public

Recommendations

  • Customers who have not yet installed Critical Patch Build 9629 are advised to wait for the next critical patch release.
  • For customers who have already installed Critical Patch Build 9629, DLP forensic data uploaded to the server cannot be downloaded.
     
    Data is still available on the server and should be retrievable after applying fixed modules. (ETA: October 2021)

If there is an urgent need to retrieve forensic data before the fix module availability, please contact Trend Micro Technical Support.

Premium
Internal
Partner
Rating:
Category:
Troubleshoot; Update
Solution Id:
000289021
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