Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"MQTT Connection Offline" error appears after enabling Activity Monitoring in Cloud One - Workload Security

    • Updated:
    • 22 Sep 2021
    • Product/Version:
    • Cloud One - Workload Security
    • Platform:
Summary

Activity Monitoring in Cloud One Workload Security is used to forward information to Trend Micro Vision One/XDR platform. After enabling this feature, Agent may show "MQTT Connection offline".

This article can help troubleshoot this error.

Details
Public
  1. Make sure the Agents have outbound connectivity to Trend Micro Vision One/XDR. If you have a Firewall or proxy, add the following two URLs in the allow list as well as in the SSL/TLS inspection settings:

    New URLs might be added in the future. You can check Cloud One Workload Security URLs for the updated list.

  2. Verify the Agent Activity Monitoring configuration on the machine. The result should be as follows:

    sensorActivityEnabled=true
    Feature SENSOR state= 1

    • Windows

      Open the command prompt as Administrator.

      cd C:\Program Files\Trend Micro\Deep Security Agent
      sendCommand.cmd --get GetConfiguration | findstr -i Sensor

      for windows

    • Linux

      sudo /opt/ds_agent/sendCommand --get GetConfiguration | grep -i "sensor"

      for linux

  3. Check if the Agent IoT connection is online.

    • Windows

      Open the command prompt as Administrator.

      cd C:\Program Files\Trend Micro\Deep Security Agent sendCommand --get GetIoT

      for windows

    • Linux

      sudo /opt/ds_agent/sendCommand --get GetIoT

      for linux

  4. Upgrade the Agent build. There were fixes/improvements on recently released Agent builds regarding this issue for both Windows and Linux platforms. See Agent Release Notes for more details. To upgrade, refer to the Upgrade the agent from the Computers page.

If the issue persists, submit a ticket to Trend Micro Cloud One Technical Support .

Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
000289072
Feedback
Did this article help you?

Thank you for your feedback!


*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.