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Trend Micro Apex One™ as a Service Urgent Maintenance - Sept 2021

    • Updated:
    • 28 Sep 2021
    • Product/Version:
    • Apex One as a Service
    • Platform:
Summary

Trend Micro has received a report that the DLP service goes into "Stopped" status after the September 22, Batch 1 maintenance.

Trend Micro will perform an urgent maintenance on affected batch 1 users to resolve the issue.

Fix will also be merged on the September 29 (Batch 2) instances.

Details
Public

Impact during maintenance period

  • Downtime is expected to be 3 hours within the maintenance period.
  • All endpoints with Apex One and Apex One (Mac) Security Agent are still protected during the maintenance period.
  • Security Agent reboot: Not required (if updating from Sept 2021 Batch 1 build)

Maintenance Period

Trend Micro will deploy the fix for all provisions on September 29, 2021 Batch 2 maintenance schedule (Both Batch 1 and Batch 2 provisions will receive this fix).

For support assistance, please contact Trend Micro Technical Support.

Premium
Internal
Partner
Rating:
Category:
Troubleshoot; Update
Solution Id:
000289087
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