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"Failed to change password" error appears when resetting the End-User Console (EUC) password

    • Updated:
    • 20 Oct 2021
    • Product/Version:
    • Trend Micro Email Security
    • Platform:
Summary

You receive the error "Failed to change password" when resetting the EUC password for one of your end users.

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This issue happens when resetting the password for an end-user who is not yet registered to the End-User Console (EUC.)

Details
Public

To resolve the issue, ask the user to register in the EUC. Use either of the following links:

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Solution Id:
000289267
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