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Addresses in the Approved Senders list are still blocked by Trend Micro Email Security (TMEMS)

    • Updated:
    • 3 Nov 2021
    • Product/Version:
    • Platform:
Summary

You added a domain to the Approved Senders list, but TMEMS still blocks emails coming from addresses in that domain.

Details
Public
  1. Access the Trend Micro Email Security web console.
  2. Go to Inbound Protection, then navigate to the policy you would like to configure the exclusion.
  3. Select the Policy that was triggered by the email.
  4. Go to Recipients and Senders > Exceptions.
  5. Under Sender and Recipient fields, type the email address or domain of the sender on the field to exclude them from the policy as shown below:

    Recipient and Sender

    Click the image to enlarge.

  6. Then, click Add. Once this has been added, you should be able to view it from the list below.

    Sample address

    Click the image to enlarge.

  7. Click Submit to save the settings.
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
000289533
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