Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Safelisting an external domain or email address in Trend Micro Email Security (TMEMS)

    • Updated:
    • 2 Nov 2021
    • Product/Version:
    • Trend Micro Email Security
    • Trend Micro Email Security
    • Platform:
Summary

This article shows you the steps on how to allow a particular trusted domain or email address in TMEMS. This also serves as a guide to allow a domain or email address within a specific policy.

Details
Public
  1. Log on to the TMEMS console.
  2. Click Inbound Protection > Connection Filtering > Sender Filter > Approved Senders.

    Approved Senders

    Click the image to enlarge.

  3. Make sure to select the correct domain where this will applied under Managed Domain.

    Managed Domain

    Click the image to enlarge.

  4. Click on the Add button, then type the domain or email address and click Add to List.

    Add to List

    Click the image to enlarge.

    Make sure that the email address format is correct:

    Valid FormatInvalid Format
    • *@example.com
    • *@server.example.com
    • *@*.example.com
    • *@*
    • *@*.com
    • name@*.example.com
  1. On the TMEMS console, go to Inbound Protection or Outbound Protection then navigate to the policies.
  2. Choose the desired policy you would like to safelist the domain or email address from. Below are the predefined policies:
    • Virus
    • Spam or Phish
    • Newsletter or spam-like
    • High-risk attachment
    • Exceeding size or # of recipients
    • Probable BEC threat
    • Writing style BEC threat
    • Password protected
  3. After selecting the policy, click on the Recipients and Senders tab from the left pane. Click on the Exceptions tab. Type the domain or email address you would like to exempt then click Add.

    Recipients and Senders

    Click the image to enlarge.

  4. Click Submit to save changes.
Premium
Internal
Partner
Rating:
Category:
Configure
Solution Id:
000289539
Feedback
Did this article help you?

Thank you for your feedback!


*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.