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Trend Micro Apex One™ as a Service Monthly Scheduled Maintenance (Dec 2021)

    • Updated:
    • 25 Nov 2021
    • Product/Version:
    • Apex One as a Service
    • Platform:
Summary

Trend Micro Apex One as a Service will perform regular monthly maintenance to apply the latest updates.

For the detailed release notes, please refer to the latest entry of 2021 Maintenance Schedule for Trend Micro Apex One™ as a Service.

Details
Public

Notable changes in this maintenance

  • Disable Endpoint Sensor policy settings for Apex One Security Agents on the Management UI for customers who have never enabled the Endpoint Sensor feature. Users may access Trend Micro Vision One > Security Settings > Endpoint to enable XDR Endpoint Sensor on endpoints. For more information, visit the Trend Micro Apex One™ as a Service Endpoint Sensor Upgrades to Trend Micro Vision One XDR Endpoint Sensor.
  • Support for Security Agent installation on endpoints running Windows 10 21H2.
  • Support for Security Agent installation on endpoints running macOS™️ 12 (Monterey) after the December maintenance schedule.
  • Trend Micro Apex One (Mac) will officially end support for macOS 10.11 (El Capitan) and macOS 10.12 (Sierra) after January 2022.

Impact during the maintenance period

  • New customers will be unable to prepare their Trend Micro Apex One™ as a Service console during the maintenance period.
  • Existing customers will be unable to change their Trend Micro Apex One™ as a Service policies or settings during the maintenance period.
    • The downtime for each provision is expected to be around three (3) hours within the maintenance period.
    • All endpoints with Apex One and Apex One (Mac) Security Agent installed are still protected during the maintenance period.

Maintenance Period

Batch 1 12-01-2021

RegionStart TimeEnd Time
Central US & Canada Central Datacenter2021-12-01 03:00:00 (GMT+0)2021-12-01 16:00:00 (GMT+0)
West Europe & Central India Datacenter2021-12-01 01:00:00 (GMT+0)2021-12-01 11:00:00 (GMT+0)
Southeast Asia Datacenter2021-12-01 06:00:00 (GMT+0)2021-12-01 16:00:00 (GMT+0)
Australia East & Japan Datacenter2021-12-01 09:00:00 (GMT+0)2021-12-01 16:00:00 (GMT+0)

Batch 2 12-08-2021

RegionStart TimeEnd Time
Central US & Canada Central Datacenter2021-12-08 03:00:00 (GMT+0)2021-12-08 16:00:00 (GMT+0)
West Europe & Central India Datacenter2021-12-08 01:00:00 (GMT+0)2021-12-08 11:00:00 (GMT+0)
Southeast Asia Datacenter2021-12-08 06:00:00 (GMT+0)2021-12-08 16:00:00 (GMT+0)
Australia East & Japan Datacenter2021-12-08 09:00:00 (GMT+0)2021-12-08 16:00:00 (GMT+0)

A separate email will be sent out to the customer's CLP account for their provision’s maintenance period. Users may also click their product console's Bell Notice icon for this information.

For support assistance, please contact Trend Micro Technical Support.

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Rating:
Category:
Configure; Update
Solution Id:
000289654
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