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Checklist for migrating Apex One Agent to Trend Micro Vision One

    • Updated:
    • 20 Dec 2021
    • Product/Version:
    • Apex One
    • Apex One as a Service
    • Trend Micro Vision One
    • Platform:
Summary

This article discusses the information needed to display the Apex One agent in Endpoint Inventory.

Details
Public

Compatibility with VDI Environment and VM Clone

  • Vision One Agent VDI / VM clone is not supported right now. Here is the workaround to let the endpoint in VDI to be displayed in Vision One console.
    • Make sure the golden image without Endpoint Basecamp installed (please check if Trend Micro Endpoint Basecamp service is existed) and deploy Endpoint Basecamp downloaded from Vision One Endpoint Inventory console after VDI provision.
    • If the golden image with Endpoint Basecamp is already installed, contact Trend Micro Technical Support to get assistance in uninstalling Endpoint Basecamp using the uninstall tool.
  • Vision One Agent VDI support is planned to be delivered by end of 2022 Q1.

Pre-migration checklist


Endpoint Basecamp agent is deployed and on-boarded to Trend Micro Vision One

Apex One/OfficeScan
version
Managed Security
Agent from
Steps to show Apex One/OfficeScan agents in Vision One
On-premisePure on-premise agent
  1. Upgrade customer's on-premise Apex One server to patch 3.
  2. Upgrade security agents to Build 8378 (Apex One) or later/ Build 6029 (OfficeScan) or later.
  3. Onboard Vision One from on-premise Apex One
     
    If customers are using OfficeScan, upgrade to Apex One first and onboard to Vision One.
     
SaaS
  • Pure SaaS agent
  • Migrate from Apex One on-premise before Patch 3 (Build 8378) (not included)
  • Migrate from OfficeScan before Build 6029 (not included)
  1. Upgrade the SaaS security agents to Build 14.0.0.8509 or later.
  2. Onboard Vision One from SaaS Apex One server console.
  • Migrate from Apex One on-premise after Build 8378 (included)
  • Migrate from OfficeScan after Build 6029 (included)
Onboard Vision One from on-premise Apex One server console.
  • If customers are using OfficeScan, please upgrade to Apex One first and onboard to Vision One.
  • If the customers are no longer able to access the on-premise Apex One server console, contact Trend Micro Technical Support for assistance or download Endpoint Basecamp from Vision One Endpoint Inventory console and deploy it.

Other references:

Premium
Internal
Partner
Rating:
Category:
Deploy
Solution Id:
000289954
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