Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Trend Micro Apex One™ as a Service Urgent Maintenance - Dec 2021

    • Updated:
    • 20 Dec 2021
    • Product/Version:
    • Apex One as a Service
    • Apex One as a Service
    • Apex One as a Service
    • Platform:
Summary

Trend Micro has received report on "Behavior Monitoring Detection Pattern" component is missing under web console Dashboard > Compliance tab.

This is due to incorrect configuration entry on Apex One as a Service server side and would impact updating process for "Behavior Monitoring Detection Pattern".

Trend Micro will perform Apex One as a Service urgent maintenance to correct this.

Details
Public

Impact during maintenance period

  • Downtime is expected to be 3 hours within the maintenance period.
  • All endpoints with Apex One and Apex One (Mac) Security Agent are still protected during the maintenance period.
  • Security Agent reboot: Not required (no module will be deployed to endpoints)

Maintenance Period

Trend Micro will deploy the fix for all provisions on December 23, 2021 (Both Batch 1 and Batch 2 provisions will receive this fix).

Data CenterStart Date/TimeEnd Date/Time
Central US, Canada Central, West Europe & Central India2021-12-23 01:00:00 (GMT+0)2021-12-23 11:00:00 (GMT+0)
Southeast Asia & Australia East2021-12-23 06:00:00 (GMT+0)2021-12-23 16:00:00 (GMT+0)
Japan2021-12-23 09:00:00 (GMT+0)2021-12-23 16:00:00 (GMT+0)

For support assistance, please contact Trend Micro Technical Support.

Premium
Internal
Partner
Rating:
Category:
Deploy; Update
Solution Id:
000289997
Feedback
Did this article help you?

Thank you for your feedback!


*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.