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Manually uninstalling ServerProtect for Microsoft Windows/Novell Netware 5.58 and its components

    • Updated:
    • 13 Apr 2016
    • Product/Version:
    • ServerProtect for Microsoft Windows/Novell Netware 5.58
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Datacenter Server
    • Windows 2000 Server
    • Windows 2003 Datacenter Server
    • Windows NT 4.0 Server
Summary

This article provides a detailed procedure on how to manually uninstall ServerProtect and its components, such as the Information Server (IS), management console, and Normal Server (NS).

Details
Public

To proceed with the uninstallation:

  1. Stop the following services (if they exist):
    • Trend ServerProtect
    • Trend ServerProtect Agent
  2. Open the Registry Editor.
     
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  3. Delete the following keys if they still exist:
    • HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\ServerProtect
    • HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\DebugLog
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SpntSvc
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EarthAgent
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TMFilter
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tmpreflt (Windows 2003 only)
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VsapiNT
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ServerProtect for NT
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ServerProtect IS
    • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\ServerProtect Management Console
  4. Close the Registry Editor.
  5. Delete the ...\Program Files\Trend\Sprotect folder.
  6. Delete the Trend ServerProtect Management Console program menu.
  7. Delete the ServerProtect Devices:
    1. Go to the Control Panel > Administrative Tools > Computer Management.
    2. On the System Tools tree, select Device Manager.
    3. On the right-side panel, expand the Non-Plug and Play Drivers tree.
    4. Delete the following devices:
      • Trend ServerProtect Prefilter (Windows 2003 only)
      • Trend ServerProtect Filter
      • Trend ServerProtect Scan Engine
      • StartAG
      • StartNS
       
      Deleting the devices may require you to restart the machine especially if you want to reinstall the SPNT Normal Server or the OfficeScan client.
  8. Restart the server and verify that the devices no longer exist.
Premium
Internal
Rating:
Category:
Uninstall
Solution Id:
0113564
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