This solution provides steps on how you can reestablish the connection between OfficeScan clients and an existing OfficeScan server or another server. This is likewise applicable for OfficeScan clients who were just upgraded to the latest version but somehow lost connection with the new OfficeScan Server.
Do the following:
- Copy the ipXfer.exe tool from the OfficeScan server:
- Copy the ipxfer.exe tool on a workstation or copy the file to an existing OfficeScan network server directory:
- Make sure that all users have executable access to the ipxfer.exe file on the server.
- Go to the network directory where the ipXfer.exe file has been copied.
- Open a command prompt and then execute the following:
ipXfer.exe -m 1 -s < server > -p < IIS_TCP_port > -c < client_listening_port > -q 1The -s and -c parameters should not contain the <> brackets. The -q switch only applies to the newer version of ipXfer.exe.
Here are the values of the switches:
- -m <installation mode>
1- >HTTP-based 0- >File-based
- -s <server>
[server_FQDN| server_WINS_name| server_IP_address | UNC_Path_to_Server]
The correct value of this parameter is provided by the “MASTER_DOMAINNAME” value in the ..\pccsrv\ofcscan.ini file on the target server.
- -p <IIS_TCP_Port>
The default value when using the IIS Default Website is 80, and 8080 when using the IIS Virtual Website.
To identify the correct value for the IIS_TCP_Port, do the following:
- Check the IIS Management Console > Default Web site properties > TCP port.
- Check the ..\pccsrv\ofcscan.ini file for the "MASTER_DOMAINPORT" value on the target server.
- -c <OfficeScan client listening port>
Check the OfficeScan server directory c:\..\pccsrv\ofcscan.ini for the "CLIENT_LOCALSERVER_PORT" to match the parameters.
- -q <internet settings force-change switch>
This should always be set to “1”.
The older versions of the IPXFER utility are sometimes unable to migrate clients correctly. It was found that the values in the HKEY_LOCAL_MACHINE\Software\TrendMicro\PC-cillinNTCorp\Internet Settings registry hive still reflect the previous server. Setting the value to “1” forces the changes in the registry.
- -m <installation mode>
- To ensure the connectivity of the workstation clients to the OfficeScan server, you may insert the IPXFER.EXE command line call into a server, a network login script, or a batch file:
Example syntax: \\MyServer\ofcscan\ipXfer.exe -m 1 -s MyServer -p 80 -c 12345 -q 1The -s switch and its information is necessary to resolve connectivity between OfficeScan servers and workstations.
To avoid losing the server connection, perform the same process on the OfficeScan console > Server Administration > Web server > Server info.
When using the IPXFER tool, the -s setting should match the exact setting in the new server’s ofcscan.ini file, including the IP address of the server.
If these settings do not match, the client workstation may experience conflict that will affect the server.
- Modify the IPXFER script to make sure that it matches the OfficeScan server.
Verify the settings of the OfficeScan server by doing either of the following:
- On the Management console, go to Server Administrator > Web Server section.
- Open the Ofcscan.ini file in the ..\PCCSRV directory and look for the “Master_DomainName=” parameter.
- Make sure that the value of the following parameters are correct in both the server and the clients:
- Save a copy of the correct ofcscan.ini file in the following directories:
- Update the client machine with the configuration and any available pattern file and/or scan engine updates from the new OfficeScan server.
Run the Autopcc.exe file from the new server using either the command line or the login script. (e.g script:\\<Server Name or IP Address>\ofcscan\AutoPcc.exe ).