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"Page cannot be displayed…" appears when accessing the OfficeScan (OSCE) management console

    • Updated:
    • 14 Apr 2016
    • Product/Version:
    • OfficeScan 10.6
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Server
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows XP Professional
Summary

The following message appears when you try to access the OfficeScan management console using the servername:

Page cannot be displayed.http://servername/officescan... Page cannot be displayed...
http://servername/officescan... Page cannot be displayed...
http://127.0.0.1/officescan... No website configured on this site...
http://127.0.0.1... No website configured at this address...

On the other hand, using the IP address opens the console successfully.

Pinging the hostname returns the message "Request Timed Out".

Details
Public

Resolve this issue using any of the following procedures:

Option 1: Check the Internet Information Server (IIS)

  1. On Internet Services Manager, check the following items:
    • OfficeScan Virtual folder
    • Allow Anonymous and Integrated Windows Authentication should be enabled
    • IUSR_Servername account should be enabled
    • Allow IIS to control password should be enabled
  2. Make sure that the IIS lockdown tool is not installed.
  3. Check if the OfficeScan web console can be accessed from another machine.
  4. Check if Q816868 is installed:
    1. Open Internet Explorer.
    2. Go to Help > About. You should be able to view the needed information.

    Q816868 has an issue with OfficeScan. If this is installed, it results to a "Page cannot be displayed" issue. If Q816868 does not exist, download q816506.exe and apply it in the OfficeScan server.

Once the changes have been saved, you should be able to access the management console without issue.

Option 2: Verify the communication of the OfficeScan server and the OfficeScan clients

  1. From the workstation, ping the OfficeScan server using the hostname and the IP address. For example:

    ping 10.x.x.x
    ping hostname

  2. If you can only ping the IP Address and get a "Request Timed Out"message when trying to ping the hostname, then there might be a problem with the naming resolution. You can verify this in the DNS:
    1. On the client workstation, open the hosts file under:
      • Windows 2000 Server - C:\WINNT\system32\drivers\etc
      • Windows 2003 Server - C:WINDOWS\system32\drivers\etc
    2. Open the file with Notepad.
    3. Add the IP address and the hostname of the OfficeScan server under the following lines:

      127.0.0.1 localhost
      10.x.x.x hostname

    4. Save the file.

Once the changes have been saved, you should be able to access the management console without issue.

 
Check your DNS and see if it can also resolve the hostname and IP address of your workstations. Make sure that the communication of the client and the server is open both ways for the IP address and the hostname, including the FQDN.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
0117677
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