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Manually uninstalling the Control Manager (TMCM) Agent for ServerProtect for Windows

    • Updated:
    • 24 Aug 2016
    • Product/Version:
    • ServerProtect for Microsoft Windows/Novell Netware 5.8
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Server
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
Summary

Uninstall the TMCM Agent for ServerProtect manually if you have encountered errors during uninstallation.

Details
Public

To remove the TMCM agent from ServerProtect:

 
Make sure that there is only one TMCM Agent and there are no other Trend Products installed on the server.
  1. Stop EntityMain.exe by stopping the TMI service.
  2. Delete the following registry keys:
    • HKEY_LOCAL_MACHINE\Software\TrendMicro\TrendMicro Control Manager Agent\SPNT
    • HKEY_LOCAL_MACHINE\Software\TrendMicro\OpptrustPort
    • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\TrendMicro Control Manager Agent for SPNT (if existing)
    • HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\TMI
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ {71925949-178A-4929-B68A-C8E057D52B34}
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\TMI
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrendMicro Infrastructure
     
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  3. Delete the ..\Program Files\Trend\Common\TMI folder and its subcontents.
  4. Delete the ..\Program Files\Trend\Common\TMI folder and its subcontents.
    • For ServerProtect 5.8:
      • CMNSSStatus.dat
      • cm_agent.ico
      • Command.dtd
      • Entity.cfg
      • EntityMain.exe
      • EN_Utility.dll
      • LibEN_CM.dll
      • LibEN_Conf.dll
      • LibEN_Logger.dll
      • LibEN_Product.dll
      • LibEN_SendLog.dll
      • Log.dtd
      • RegEntity.dat
      • TMICfgApi.dll
      • TmOppTemplate.ini
      • Uninst.dll
      • Uninst.iss
      • Xerces-c_1_5_1.dll
      • Xerce-c_1_7_0.dll
    • For ServerProtect 5.58:
      • DWIotrapNT.dll
      • PBDriver.sys
      • TmOpp.dll
      • LibEN_product.dll
      • LibEN_CM.dll
      • LibEN_Conf.dll
      • LibEN_Logger.dll
      • LibEN_SendLog.dll
      • UnInst.dll
      • EN_Utility.dll
      • TMICfgApi.dll
      • Xerces-c_1_7_0.dll
      • Xerces-c_1_5_1.dll
      • Entity.cfg
      • Entitymain.exe
      • Delsl1.isu
  5. Restart the computer for the changes to take effect.
  1. Locate the Trend\Common\tmi\tmi.cfg file.
  2. Open the tmi.cfg file and remove entries related to SPNT under the following parameters:
    • ProductRegistered
    • ProductInfo
  3. Delete the following registry keys:
    • HKEY_LOCAL_MACHINE\Software\TrendMicro\TrendMicro Control Manager Agent\SPNT
    • HKEY_LOCAL_MACHINE\Software\TrendMicro\OpptrustPort
    • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\TrendMicro Control Manager Agent for SPNT (if existing)
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ {71925949-178A-4929-B68A-C8E057D52B34}
     
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  4. Delete the following files under the ServerProtect home directory (SProtect):
    • For ServerProtect 5.8:
      • CMNSSStatus.dat
      • cm_agent.ico
      • Command.dtd
      • Entity.cfg
      • EntityMain.exe
      • EN_Utility.dll
      • LibEN_CM.dll
      • LibEN_Conf.dll
      • LibEN_Logger.dll
      • LibEN_Product.dll
      • LibEN_SendLog.dll
      • Log.dtd
      • RegEntity.dat
      • TMICfgApi.dll
      • TmOppTemplate.ini
      • Uninst.dll
      • Uninst.iss
      • Xerces-c_1_5_1.dll
      • Xerce-c_1_7_0.dll
    • For ServerProtect 5.58:
      • DWIotrapNT.dll
      • PBDriver.sys
      • TmOpp.dll
      • LibEN_product.dll
      • LibEN_CM.dll
      • LibEN_Conf.dll
      • LibEN_Logger.dll
      • LibEN_SendLog.dll
      • UnInst.dll
      • EN_Utility.dll
      • TMICfgApi.dll
      • Xerces-c_1_7_0.dll
      • Xerces-c_1_5_1.dll
      • Entity.cfg
      • Entitymain.exe
      • Delsl1.isu
  5. Restart the computer for the changes to take effect.
Premium
Internal
Rating:
Category:
Troubleshoot; Uninstall
Solution Id:
0120809
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