Roaming Mode means that an OfficeScan client/agent will neither send nor receive instruction from the OfficeScan server.
This article shows how to manually enable Roaming Mode to allow an Officescan client to download updates from Trend Micro's ActiveUpdate (AU) server without having to connect to the OfficeScan server. Enabling Roaming Mode allows mobile computers to get updates even when they are outside the corporate network.
On the OfficeScan client:
- Log on as Administrator.
- Unload OfficeScan.
- Right-click the OfficeScan icon on the Task Bar.
- Select Unload OfficeScan.
- Provide the Unload password, if required.
- Open the Registry Editor.Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
- Go to the following registry hive:
For 32-bit Windows platforms:
HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\MiscFor 64-bit Windows platforms:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc\ - Edit the following registry keys:
AllowMobile=1
AllowUpdateFromTMAU=1
AllowUpdateFromOtherAU=1 - Close the Registry Editor.
- Reload the OfficeScan client:
- Go to Programs or All Programs > Trend Micro OfficeScan Agent.
- Select the OfficeScan client.
- Once the OfficeScan client icon is appearing on the Task Bar, right-click the icon and select Enable Roaming.
If the OfficeScan client is not updating after the procedure above, do the following:
- Make sure the following registry key is set to "0"
HKLM\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc\UpdateAgent=
0 - The client is not an Update Agent.
1 - The client is an Update Agent. - Trigger a manual update on the roaming agent.
This procedure will only work with offline or disconnected client machines. When the OfficeScan client connects and synchronizes with the OfficeScan server after reloading the client software, it would revert to its original configuration which it will inherit from the server.
If there is an issue when performing the above steps:
- On the problem computer, enable debug using the Case Diagnostic tool.
- Collect and send the logs to Trend Micro Technical Support.
