Summary
The following errors appear in the client's tmudump.txt file:
Error: Tue Sep 21 10:36:24 2004 P[2368] T[2424] Download file http://servername/OfficeScan/download/server.ini to C:\Program Files\Trend Micro\OfficeScan Client\AU_Temp\server.ini failed with TmDownloader: Connection fail when try to open resource Info: Tue Sep 21 10:36:24 2004 P[2368] T[2424] Retry(4) Download file http://servername/OfficeScan/download/server.ini to C:\Program Files\Trend Micro\OfficeScan Client\AU_Temp\server.ini Info: Tue Sep 21 10:36:24 2004 P[2368] T[2424] HttpConnection: Client Error: HTTP 404 Not Found Info: Tue Sep 21 10:36:24 2004 P[2368] T[2424] TmDownloader: Connection fail when try to open resource Error: Tue Sep 21 10:36:24 2004 P[2368] T[2424] Download file http://servername/OfficeScan/download/server.ini to C:\Program Files\Trend Micro\OfficeScan Client\AU_Temp\server.ini failed with TmDownloader: Connection fail when try to open resource Info: Tue Sep 21 10:36:24 2004 P[2368] T[2424] TmuUpdateEx return 28: ActiveUpdate was unable to connect to the network.
Details
Troubleshoot the issue by using this guide:
- Using IE browser, check if the client cannot download the server.ini using the following URLs:
- http://servername:8080/OfficeScan/download/server.ini
- https://servername:4343/OfficeScan/download/server.ini
- Verify that there is no firewall between the server and the client.
- Verify that OSCE server is installed on Windows 2003 server
- Verify that the permissions on the IIS and folders are correct.
If it is an IIS issue, resolve it by modifying the MIME type of IIS 6.0 in OfficeScan:
- Go to Administrative Tools > Internet Information Services (IIS) Manager.
- Go to the download folder under OfficeScan virtual directory.
- Right-click the server.ini file and then select Properties.
- Under the MIME Types option, select the MIME Types button.
- Click New.
- Create a new MIME type with the following characteristics:
- Extension: .*
- MIME type: application/octet-stream.
- Click OK.
- Click OK to close the window.
- Click Apply and then click OK to save the changes.