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"Connection fail when try to open resource" error appears on the tmudump.txt file when updating OfficeScan clients installed on Windows 2003 machines

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
Summary
The following errors appear in the client's tmudump.txt file:
Error: Tue Sep 21 10:36:24 2004 P[2368] T[2424] 
Download file http://servername/OfficeScan/download/server.ini to C:\Program 
Files\Trend Micro\OfficeScan Client\AU_Temp\server.ini failed with 
TmDownloader: Connection fail when try to open resource
Info: Tue Sep 21 10:36:24 2004 P[2368] T[2424] 
Retry(4) Download file http://servername/OfficeScan/download/server.ini to C:\Program Files\Trend Micro\OfficeScan Client\AU_Temp\server.ini
Info: Tue Sep 21 10:36:24 2004 P[2368] T[2424] 
HttpConnection: Client Error: HTTP 404 Not Found
Info: Tue Sep 21 10:36:24 2004 P[2368] T[2424] 
TmDownloader: Connection fail when try to open resource
Error: Tue Sep 21 10:36:24 2004 P[2368] T[2424] 
Download file http://servername/OfficeScan/download/server.ini to C:\Program Files\Trend Micro\OfficeScan Client\AU_Temp\server.ini failed with 
TmDownloader: Connection fail when try to open resource
Info: Tue Sep 21 10:36:24 2004 P[2368] T[2424] TmuUpdateEx return 28: ActiveUpdate was unable to connect to the network.
Details
Public

Troubleshoot the issue by using this guide:

  • Using IE browser, check if the client cannot download the server.ini using the following URLs:
    • http://servername:8080/OfficeScan/download/server.ini
    • https://servername:4343/OfficeScan/download/server.ini
  • Verify that there is no firewall between the server and the client.
  • Verify that OSCE server is installed on Windows 2003 server
  • Verify that the permissions on the IIS and folders are correct.

If it is an IIS issue, resolve it by modifying the MIME type of IIS 6.0 in OfficeScan:

  1. Go to Administrative Tools > Internet Information Services (IIS) Manager.
  2. Go to the download folder under OfficeScan virtual directory.
    1. Right-click the server.ini file and then select Properties.
    2. Under the MIME Types option, select the MIME Types button.
    3. Click New.
    4. Create a new MIME type with the following characteristics:
      • Extension: .*
      • MIME type: application/octet-stream.
    5. Click OK.
    6. Click OK to close the window.
  3. Click Apply and then click OK to save the changes.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Update
Solution Id:
0122057
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