Sign In with your
Trend Micro Account

Sign in to MySupport

Need Help?

Need More Help?

Create a technical support case if you need further support.

"Unable to find ServerName..." appears when installing the Normal Server (NS)

- Updated:
- 24 Nov 2016
- Product/Version:
- ServerProtect 5.8
- ServerProtect for Microsoft Windows/Novell Netware 5.8
- ServerProtect for Storage 6.0
- ServerProtect For Storage 6.0
- Platform:
- Windows 2000 Advanced Server
- Windows 2000 Server
- Windows 2003 Enterprise
- Windows 2003 Standard
- Windows 2008 Enterprise
- Windows 2008 Standard

Summary

When installing the ServerProtect for Windows (SPNT) or ServerProtect for Storage (SPFS) Normal Server, the following error message appears:

Unable to find ServerName when installing ServerProtect Normal Server

Details

To resolve the issue:

Go to the IS management console.
Click on IS server > Domain > Install new SPNT.
Select Server Source (installed Normal Server) > Server Name > Add IP Address
Click Add, and then click Ok.
Click Logon to Target Servers.
Fill in the requirements. Leave the Domain field blank if it is not the domain controller.
Click OK.
The installation is automatic and a confirmation prompt will appear after the installation is done.

Rating:

Category:

Troubleshoot; Install

Solution Id:

0122830

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.