Domino server cannot run the SMDMon and SMDReal tasks

- Updated:
- 17 Sep 2015
- Product/Version:
- ScanMail for Lotus Domino 5.0
- Platform:
- Windows 2000 Advanced Server
- Windows 2000 Server
- Windows 2003 Enterprise
- Windows 2003 Standard
- Windows 2008 Enterprise
- Windows 2008 Standard

Summary

The installation of ScanMail for Domino (SMD) 3.0/5.0 for Windows 2000/2003/2008 is successful. When restarting the Domino server, however, the system displays the following error message that the SMDMon and SMDReal tasks could be not be loaded:

SMD Loader: Unable to load dynamic library "nSMDmon.dll"
SMD Loader: Unable to load dynamic library "nSMDreal.dll"

Details

Here are possible reasons why this issue occurs:

There was a previous installation of ScanMail for Lotus Notes, and the client was not able to uninstall it properly.
Users upgraded their ScanMail for Lotus product, and the uninstallation process did not properly remove some program files in the Domino executable directory.

To resolve the issue:

Uninstall ScanMail for Domino. Refer to your online help file or user documentation that came with your product.
Manually remove the ScanMail for Lotus Notes program files from the Domino executable directory. If it is a partitioned server, it should be done also on the other server.
Run ScanMail for Domino setup program. Follow the onscreen instructions.
Start the Domino Server. It should have loaded the SMDReal and SMDMon tasks successfully.

Rating:

Category:

Troubleshoot

Solution Id:

0123032

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