Trend Micro - Securing Your Journey to the Cloud Business
Success
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Enabling and disabling scan engine debug log using the registry in OfficeScan (OSCE)

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan 11.0
    • OfficeScan XG
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise
    • Windows 2008 Standard
    • Windows 7 32-bit
    • Windows Vista 32-bit
    • Windows XP Professional
Summary

When troubleshooting scanning issues, a scan engine debug (tmfilter.log) may be requested by Trend Micro Technical Support.

This article contains the steps in manually enabling and disabling scan engine debug using the Windows registry.

Details
Public

To enable scan engine debug:

  1. Open the Registry Editor.
     
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  2. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TMFilter\Parameters
  3. Change the value of the "DebugLogFlags" key to "00003eff".
  4. Replicate the issue
  5. Once done, disable the debug mode by restoring the "DebugLogFlags" key to "0".
  6. Locate the TMFilter.log file in your %SystemRoot% folder and send it to Trend Micro Technical Support.
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
0125012
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.