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Enabling and disabling scan engine debug log using the registry in OfficeScan (OSCE)

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise
    • Windows 2008 Standard
    • Windows 7 32-bit
    • Windows Vista 32-bit
    • Windows XP Professional
Summary

When troubleshooting scanning issues, a scan engine debug (tmfilter.log) may be requested by Trend Micro Technical Support.

This article contains the steps in manually enabling and disabling scan engine debug using the Windows registry.

Details
Public

To enable scan engine debug:

  1. Open the Registry Editor.
     
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  2. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TMFilter\Parameters
  3. Change the value of the "DebugLogFlags" key to "00003eff".
  4. Replicate the issue
  5. Once done, disable the debug mode by restoring the "DebugLogFlags" key to "0".
  6. Locate the TMFilter.log file in your %SystemRoot% folder and send it to Trend Micro Technical Support.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
0125012
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