To install and troubleshoot SP-EMC:

1. Create a domain user with EMC virus-checking rights.
   1. Determine which Data Mover interface to use when creating the local group.
   2. Create a domain user account (antivirus user).
   3. Create a local group on each Data Mover in the domain and add the antivirus user to the group.
   4. Assign EMC virus-checking rights to the local group.
   5. Assign local administrative rights to the local group on each antivirus server.
2. Configure virus-checking parameters on the Data Movers. Configure the viruschecker.conf file on the Data Mover.
   1. Open the viruschecker.conf file using a text editor.
   2. Locate the addr entry.
   3. Add the IP addresses of all Windows 2000/Windows NT servers running CAVA software. These are the servers running SPEMC. Use colons to separate multiple Windows 2000/Windows NT server IP addresses.
      For example:
      
      • For a single Windows 2000/Windows NT server:
        addr=192.01.01.01
      • For multiple Windows 2000/Windows NT servers:
        addr=192.01.01.02:192.01.01.03:192.01.01.04
      The IP addresses entered represent the Windows servers where the Data Mover will send the UNC path of the files to scan.
      For multiple server installations, the UNCs are sent in a round-robin fashion to all Windows 2000/Windows NT servers configured with CAVA and the antivirus engine.
   4. Save and close the viruschecker.conf file.
3. Install CAVA on the Windows AV servers.
4. Install SP EMC-Celerra.
5. Start the virus-checking client on the Data Mover.

   Start the VC client on the Data Mover using the following command syntax:

   $ server_setup <movername> -P viruschk -o start

   where <movername> is the name of the specified Data Mover.

   For example, $ server_setup server_2 -P viruschk -o start
   
    

   There are instances that a message like RPC Error from checker xxx.xxx.xxx.xxx. appears if CAVA is not running on a Windows server in the domain. If this occurs, get a screenshot of this error message.
6. Verify the CAVA installation.
   1. Display the virus checker using this command syntax:

      $ server_viruschk { <movername> | ALL }

      For example, $ server_viruschk server_2

       

      Get a copy of the output.
   2. Test ServerProtect with a test virus (eicar) and then run the following command:
      

      $ server_viruschk { <movername> | ALL } -audit

      For example, $ server_viruschk server_2 -audit

       

      Get a copy of the output.
   3. Check the Services window of the virus checker and make sure that CAVA has been started.
   4. If you encounter issues in the installation/communication between EMC and the virus checker:
      Get a copy of the following:
      • Application (and System) event logs from the Virus checker (The Scan Server)
      • Output from steps 5 and 6.

      Send these logs to Trend Micro Technical Support.