Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Verifying if the OfficeScan Update Agent is deploying updates to the OfficeScan client

    • Updated:
    • 26 Jun 2013
    • Product/Version:
    • OfficeScan 10.0
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Server
    • Windows 2003 Standard Server Edition
    • Windows Vista 32-bit
    • Windows XP Home
Summary
How can OfficeScan users confirm that the Update Agent is correctly updating clients once it is set up?
Details
Public

To verify, do one of the following options:

Option I: See the OfficeScan update logs

    1. Open the OfficeScan Management Console.

    2. Go to Logs >Update Logs >Client Update.

    3. Click on View under the Detail column.

    Users will see the update information, including the update source.

Option II: See the tmudump.txt file

Open Windows Explorer and go to the ..Program Files\Trend Micro\OfficeScan client\AU_Log folder on the client machine to verify if the updates are successful.

Premium
Internal
Rating:
Category:
Troubleshoot; Update
Solution Id:
0125827
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.