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Configuring UNC path exclusions in ServerProtect for Windows (SPNT) to exclude voume shadow copies from scanning

    • Updated:
    • 23 Mar 2015
    • Product/Version:
    • ServerProtect for Microsoft Windows/Novell Netware 5.7
    • ServerProtect for Microsoft Windows/Novell Netware 5.8
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary

The actual directory is excluded in the ServerProtect scanning but shadow copies of the directory are still scanned. As a result, virus notifications are sent every time a virus in a shadow copy is detected.

The following is a sample notification:

Control Manager [SERVER_name] notification: Virus found action result.
The first and second virus scan actions have been unsuccessful for the virus detected in /Servers/Server_name/Exchange bridgeheads/Server_name.
Check and update your components to the latest version.
Virus: Infected file: 58ac1 File path: \Device\HarddiskVolumeShadowCopy85\Program Files\Trend\IMSS\ISNTSmtp\quarantine4
Scan engine: 7.510.1002 Virus pattern: 2.615.00 Event date/time: 05/08/2005 10:44:06 PM
Details
Public

To resolve the issue, enable the UNC path exclusions and set up a directory exclusion for the \Device folder.

  1. Close the ServerProtect Management Console
  2. Edit the admin.ini file in the /Program Files/Trend/SProtect directory of the Information Server.
  3. Add the following line under the [AdminServer] section:

    ExcludeUNCPath=1

  4. Close and save the file.

To set up a directory exclusion for the \Device folder:

  1. Open the ServerProtect Management Console.
  2. Select the Set Scan Option, then click Exclusion List.
  3. Select the server name from the server list, then click Add in the Excluded directory list section.
  4. Specify the \Device folder to exclude any permutations of HarddiskVolumeShadowCopy## which may occur.
  5. Click OK.
  6. Click Apply to save the exclusion.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
0126496
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