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Unable to update pattern files on ScanMail for Domino (SMD) for Windows

    • Updated:
    • 17 Sep 2015
    • Product/Version:
    • ScanMail for Lotus Domino 5.0 Windows
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary

The cause of the issue may be a firewall rule that prevents the server from using HTTP services.

Details
Public
To resolve the issue:
  1. Ping or traceroute the Trend Micro activeupdate server by running the following commands:
    Ping smln-t.activeupdate.trendmicro.com
    traceroute smln-t.activeupdate.trendmicro.com
  2. Run l pupdate -debug to generate the pattdnld.dbg file under \smlog.
  3. Delete the AU cache and AU Temp folders under the AU folder for SMLN 2.6.
    Delete pattern and engine Folders under AU for SMD 3.0/5.0.
  4. Do a pattern file update.
If the issue persists, send the following information to Trend Micro Technical Support.
  • Copy of all pattern files under the data directory, which includes lpt$vpn.xxx and tmaptn.xxx
  • Copy of the SMD pattern file database (smd\Smency.nsf)
  • Firewall vendor
  • Proxy vendor and type of authentication (if SMD updates via a proxy)
  • HTTP traffic flow diagram
  • SMD update debug log
  • ActiveUpdate log
  • TmuDump.html or TmuDump.txt
Premium
Internal
Rating:
Category:
Update
Solution Id:
0127378
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