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Moving the ScanMail for Exchange (SMEX) SharedResPool directory to another location

    • Updated:
    • 17 Dec 2014
    • Product/Version:
    • ScanMail for Exchange 10.0
    • ScanMail for Exchange 10.2
    • ScanMail for Exchange 11.0
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2003 Datacenter Server
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
Summary
This article provides the steps in moving the SMEX SharedResPool directory to another location.  
Details
Public
It is recommended to relocate the SharedResPool directory to a drive that is faster than the root directory used by SMEX.
To move the SMEX SharedResPool directory to another location:
  1. Open the Registry Editor (regedit.exe).
    Important: Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  2. Go to the registry hive HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\ScanMail for Exchange\CurrentVersion.
  3. Modify the value of “SharedResPool” to the new path.
  4. Restart all ScanMail services so that all shared resources are created on the new directory.
    Note: The SharedResPool directory contains memory-mapping files for the shared resources between SMEX processes. As such, do not delete these files on the current directory to which the path is pointed.
  5. Verify if theSharedResPool has been populated. Afterwhich, delete the previous ShareResPool directory and its contents to free the disk space on the server.
  6. Edit the permissions of the new folder:
    1. Go to the Windows Explorer.
    2. Right-click the new folder and select Properties.
    3. Navigate to the Security tab.
    4. Select the Users group.
    5. Click the Edit button to change Users group permissions.
      Make sure Users group has "Read & Execute", "List folder contents", "Read", and "Write" permissions as shown in the following screenshot:
      Permissions for SharedResPool
    6. Save the changes.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
0127549
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