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Using the Serverprotect for Linux DiagnosticTool to collect product and system information

    • Updated:
    • 21 Sep 2016
    • Product/Version:
    • ServerProtect for Linux 2.5
    • ServerProtect for Linux 3.0
    • Platform:
    • Linux - Red Hat RHEL 3 32-bit
Summary
When escalating a ServerProtect for Linux (SPLX) issue to Technical Support, customers are encouraged to collect System and product information using the DiagnosticTool that comes with Serverprotect for Linux installation.
This article describes the steps on how to use this tool.
Details
Public
To use the Serverprotect for Linux DiagnosticTool:
  1. Go to the /opt/TrendMicro/SprotectLinux/SPLX.util folder using the Linux terminal.
  2. Collect product and system information by running the following command:

    ./DiagnosticTool
  3. Wait until the tool has completed collecting the needed information.
  4. Go to the /var/log/TrendMicro/ folder.
  5. Copy the *.tgz file using the format YYYYMMDD-HHSSss.tgz. This format corresponds to the date and time when you run the DiagnosticTool, where:

    YYYY – year
    MM – month
    DD – day
    HH – hour
    SS – second
    ss – millisecond
  6. Send the YYYYMMDD-HHSSss.tgz file along with your support request and debug logs to Trend Micro Technical Support.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1031658
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